Cancellation and Refund Policy

• The 30 days return and refund policy of any good purchased through New Era Medical Supplies depends on the following conditions:
• The sold goods are in original sealed package when delivered
• Original Invoice shall be accompanied with the return good
• The good shall not be damaged in any way
• Full refund shall be made once approved by the supplier
• New Era Medical Supplies shall not be responsible for any damage made to the goods incurred by the purchasers

Return for Defective Items

• Any goods received as defective and being found damaged during the shipment process or due to manufacturing defect/flaw will be REPLACED at the cost of New Era Medical Supplies
• For any refund on defective items, customers will only be charged for the actual shipping cost borne during the delivery. The rest full amount shall be refunded
• All return and refund process will take a minimum of 2 weeks time